terms & conditions

Arez (trading as Nazira Bou Nassif), registered in Antwerp, Belgium with VAT number: BE1012940811 ("Nazira Bou Nassif").

1. General

1.1 The General Terms and Conditions of Nazira Bou Nassif ("Terms and Conditions") apply to all offers, products, orders, agreements and deliveries by Nazira Bou Nassif via www.nazirabounassif.com.
1.2 By submitting an order via www.nazirabounassif.com, the customer agrees to these Terms and Conditions.
1.3 We kindly ask the customer to read through the Terms and Conditions carefully before placing an order.
1.4 If you have any questions about these Terms and Conditions, please contact us at info@nazirabounassif.com.

2. Agreement and Orders

2.1 When the customer orders items via the webshop, this is considered an offer to enter into a purchase agreement.
2.2 Once the order is processed the customer will receive a confirmation e-mail confirming the order.
2.3 After placing an order, it is not possible to cancel or adjust the order.
2.4 Prices are subject to change. Agreed prices at the time of purchase are binding unless a pricing error has occurred. In case of pricing errors Nazira Bou Nassif reserves the right to correct the pricing at any time.
2.5 If Nazira Bou Nassif is unable to deliver the order, Nazira Bou Nassif will contact the customer and the customer will be given the opportunity to cancel the order, in accordance with the terms in the confirmation of the order. Once the order is cancelled, the customer will receive a full refund.
2.6 Nazira Bou Nassif reserves the right to cancel an order at all times.

3. Payment and payment methods

3.1 Nazira Bou Nassif accepts the following payment methods:
• Paypal
• Credit card: Visa, Mastercard, American Express
• Apple Pay
3.2 All product prices shown on the website include VAT and exclude shipping costs and any incurring customs and duties fees.
3.3 Payment is required at the time of placing the order.

4. Shipping and Delivery

4.1 Nazira Bou Nassif ships from Belgium using DPD, DHL Parcel or DHL Express.
4.2 Shipping costs may vary per country and will be visible upon check out after entering the delivery address.
4.3 All orders are typically dispatched within 24 – 48 hours after placing the order. During busy periods the processing time may be longer than aforementioned.
4.4 Nazira Bou Nassif is not liable for damage or loss of packages during transport. The customer is advised to contact the carrier for claims.

5. Duties and taxes to non-EU countries

5.1 For shipments to non-EU countries the customer is responsible for all import duties, custom fees and local taxes. Payment is necessary to release the order from customs on arrival.
5.2 Nazira Bou Nassif is unable to advise on the amount of duties and taxes. The shipping company will contact the customer once the purchase arrives in customs to inform them about the amount of additional costs. If the customer chooses not to pay the import taxes, Nazira Bou Nassif reserves the right to charge the customer for incurred costs.

6. Returns & Refunds

6.1 Nazira Bou Nassif accepts returns, but no later than 14 days from the date of receipt. To request a return, please see our return policy on our website.
6.2 The customer is responsible for sending back the parcel and covering return shipping costs and all other expenses. For all orders from outside the EU, any import taxes and duties that may occur are at the customer’s own expense.
6.3 Nazira Bou Nassif will refund the full amount of the returned item(s) as long as they comply with the return standards.
6.4 The items should be returned new, unused, in the original packaging and with all Nazira Bou Nassif tags. Returns that have been worn, are stained, damaged, washed or altered will not be accepted, and may be sent back to the customer at their expense.
6.5 From the moment the return has been delivered to Nazira Bou Nassif, it may take up to 10 working days for the refund to appear in the customer’s account.

7. Copyright

7.1 All images, designs and materials displayed by Nazira Bou Nassif are copyrighted and cannot be shared, reproduced or publicly used without written permission from Nazira Bou Nassif.

8. Disputes

8.1 All agreements and disputes are governed exclusively by Belgian law.
8.2 Disputes can be submitted exclusively to the competent court in Antwerp.